Privacy Policy
What information is collected about website users?
Users are not required to register on the platform in order to access and use the website. However, when a user contacts ELS Solutions through the email address or other contact details provided on the website, their personal data may be collected. The purpose of collecting such personal data is to enable ELS Solutions to provide a more appropriate and effective response.
Users may update the information they have provided at any time by sending an email or letter to the contact details indicated in this Privacy Policy and expressing their intention to do so.
All personal data submission procedures are duly protected. All information is encrypted and managed using advanced security tools.
The user’s personal data, collected through any available access channel, are provided exclusively and expressly by the user, except in the circumstances referred to herein. In all cases, such data will only be collected and processed with the user’s freely given consent.
Data may be collected through our Website or through pages managed by ELS Solutions when users complete forms, register their contact details or submit enquiries.
By completing any of the aforementioned forms, the user expressly and clearly confirms their agreement and provides consent for the collection and further processing of their data by ELS Solutions.
Users’ data will only be collected where necessary, such as for the provision of services or information for specific purposes, and such collection will be carried out in accordance with applicable technical safeguards and data protection legislation.
Personal data will not be collected without the user’s permission or through any means that could render their consent invalid.
Which entity is responsible for collecting the information?
ELS SOLUTIONS GDIA – UNIPESSOAL LDA, with registered office at Rua dos Ciprestes, 48, 2nd Floor, 2765-623 Estoril, Portugal, legal entity number 513185470, is solely responsible for the collection of personal data through the ELS Solutions website
What are cookies and how does ELS Solutions use them?
In order to provide a more personalised service that meets users’ preferences, ELS Solutions uses cookies to collect and store information.
A cookie is a small information file sent from the ELS Solutions website server to the user’s browser and stored on the user’s computer. These cookies will be used exclusively by ELS Solutions and only for the following purposes:
To enable ELS Solutions to recognise the user and thereby provide a better, safer and more personalised service;
To estimate the level of use of the services. Each user is assigned an individual cookie, thereby helping to ensure data privacy and security.
Statistical data are presented in an aggregated and non-individualised manner and do not allow individual users to be identified. This enables ELS Solutions to assess the performance of its website with a view to continuously updating and improving it so that it may better meet users’ preferences and needs.
How is the information collected used?
The information collected will be used solely for the following purposes:
- To provide, through any means, including email or equivalent electronic communication methods, information and promotional communications relating to ELS Solutions’ activities, medicines, advice and news concerning ELS Solutions, as well as to send ELS Solutions promotional merchandise requested by users, always in compliance with applicable legal rules and restrictions;
- To prepare statistics that enable ELS Solutions to understand how it may improve the standard of the services it provides and therefore respond more effectively to users’ expectations;
- To increase the level of personalisation of the services so that they correspond, as far as possible, to users’ preferences and interests;
- To present commercial proposals and contact users in connection with the services provided by ELS Solutions.
ELS Solutions will not sell, rent, share or otherwise provide the data supplied by its users, except in the circumstances established in this Privacy Policy.
Where a user does not wish to receive promotional information or communications, irrespective of the communication method used, the user may communicate their decision free of charge through the contact methods indicated below for the exercise of their rights.
What security procedures does the ELS Solutions website have in place to guarantee users the protection of their data against unauthorized access, alteration, or destruction?
ELS Solutions takes all necessary and legally required precautions to protect the information collected from users through the ELS Solutions website.
These precautions are intended to ensure the security of such information both online and offline.
What rights does a user of the ELS Solutions website have?
Users of the ELS Solutions website have all rights expressly provided for under Regulation (EU) 2016/679 of 27 April 2016, the General Data Protection Regulation, hereinafter referred to as the “GDPR”, and Law No. 58/2019 of 8 August.
Under the GDPR, as data subjects and in relation to personal data processed by ELS Solutions, users have the following rights, which may be exercised in accordance with the GDPR and any other applicable data protection legislation:
1. The right to access their personal data;
2. The right to rectify their personal data;
3. The right to erasure of their personal data;
4. The right to restrict the processing of their personal data;
5. The right to the portability of the personal data they have provided;
6. The right to object to certain processing activities involving their personal data;
7. The right not to be subject to a decision based solely on automated processing.
ELS Solutions will use all appropriate efforts, in accordance with applicable legislation, to provide access to, rectify or erase personal data processed by ELS Solutions.
Data subjects may exercise their rights before ELS SOLUTIONS GDIA – UNIPESSOAL LDA through the following channels:
- In writing to: Rua dos Ciprestes, 48, 2nd Floor, 2765-623 Estoril, Portugal;
- By telephone: +351 925 505 313;
- By email: info@elssolutions.pt
Consent provided by the user for the collection and processing of data may be freely withdrawn at any time. Such withdrawal will not have retroactive effect on any processing activities already carried out by ELS Solutions on the basis of the data subject’s consent.
Sensitive Data
Data considered sensitive, such as information relating to ethnicity, religion or genetics, will not be collected or requested through forms available on our webpages.
Such data will only be collected by ELS Solutions where expressly necessary and permitted under the legislation referred to above. In such cases, the user will be informed of the collection, the manner in which the data will be processed and the purposes of such processing.
Purpose
All data provided by our users are used solely for the purposes of providing services and improving performance, thereby enabling us to enhance the targeted delivery of our content.
Without prejudice to the above, data may also be collected to provide users with news or information about the services we perform, provided that the user has given consent to the collection of such information through the relevant platforms
Newsletter
We use newsletters to provide our users with updated information and news concerning ELS Solutions.
Users may also receive recommendations concerning events to be held on specific dates and may be invited to provide feedback regarding our activities.
Data collected through users’ interactions are included in the newsletter database solely for the purposes described above and in compliance with the legislation applicable to ELS Solutions.
User Consent
The user freely and voluntarily authorises the collection and storage of their data for the period required to fulfil the established purpose.
The user declares that they have not been coerced or improperly induced to agree to the ELS Solutions Privacy and Security Policy.
The user also agrees to browse and use the content published and made available by ELS Solutions appropriately, acting in good faith and maintaining respectful and appropriate conduct.
The user undertakes not to make discriminatory comments on any subject and not to cause damage to the digital platforms or to ELS Solutions itself.
Data Breach
ELS Solutions is not responsible for content accessed through any hyperlink that directs the user outside the domain https://els-solutions.com where such hyperlinks or external websites are operated by third parties.
ELS Solutions implements technical and organisational measures to protect users’ personal information.
Any breach or attempted breach of the databases held by ELS Solutions will result in the immediate initiation of appropriate legal proceedings against the responsible party or parties.
Data Retention Period
The data collected will be processed only for the period strictly necessary to fulfil the specific purpose for which they were collected.
The data will be retained until the user exercises the applicable legal rights or requests that ELS Solutions erase or cancel their information.
Data may continue to be stored after the relevant purpose has been fulfilled where required by law or where a regulatory provision prevents the data from being erased or anonymised.
The anonymisation of data processed through our webpages is one of the methods used to safeguard users’ data after the purpose for which the data were collected has been fulfilled.
Other matters you should be aware of regarding ELS Solutions' privacy policy.
Hyperlinks
The ELS Solutions website contains hyperlinks to other websites.
ELS Solutions is not responsible for the privacy policies or practices of such third-party websites.
Users of the ELS Solutions website are advised to review the relevant privacy policy pages whenever they access other websites.
This Privacy Policy applies exclusively to the ELS Solutions website.
Transfers and Subcontracting
Any entity engaged as a subcontractor by ELS Solutions will process customers’ personal information on behalf of and under the responsibility of ELS Solutions, in accordance with ELS Solutions’ specific instructions.
ELS Solutions ensures that such subcontractors provide sufficient guarantees regarding the processing of personal information, particularly through the implementation and application of appropriate technical and organisational measures that safeguard data subjects’ rights and ensure the security and protection of their personal information.
ELS Solutions also ensures that personal information processed by such subcontractors is handled in accordance with applicable legal requirements.
The personal data collected may be communicated to and processed by other companies belonging to the same corporate group as ELS Solutions for internal administrative purposes, operational management, technical support, the provision of intragroup services, risk control, compliance, corporate reporting and the internal organisation of the group.
Such processing is based on the Group’s legitimate interest in ensuring the efficient and integrated management of its business activities.
Any transmission of personal data will be limited to what is strictly necessary for the identified purposes and will be subject to appropriate technical and organisational measures to ensure the security, confidentiality and integrity of the personal data transmitted.
ELS Solutions may transfer customers’ personal information to third countries located outside the European Economic Area.
In such cases, ELS Solutions will implement all necessary and appropriate measures under applicable law, including, where appropriate, standard contractual clauses for data protection, to ensure that personal information benefits from an adequate level of protection.
ELS Solutions will strictly comply with all legal provisions and requirements applicable to such international transfers.
Authorisation for Other Uses
Where ELS Solutions intends to use users’ data for purposes other than those for which the users initially provided authorisation, ELS Solutions will request new and specific authorisation from the users for the intended use.
Portuguese Data Protection Authority
For the purposes of the GDPR, the website user declares that they have read and expressly consent to the provisions established in this Privacy Policy.